These jobs were popular with other job seekersProvide and maintain end user desktop & peripheral support to our various clients including merchant support, installations and maintenanceDuties & ResponsibilitiesEnd user support - Resolve logged incidents as per client contract Deliver customer service - Communicate, dress and display positive attitudeQuality incident resolution - Ensure incident is resolved on first contact Compliance to pending rules - Ensure compliance to pending rules is followed Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards Preventative maintenance - Identifies possible risks and reports to Team Lead Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, FaxesSetup desktop computers and peripherals and test network connections, install software for various applications and programsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsTest alternative pathways until you resolve an issueCustomize desktop applications to meet Gijima standardsTest computers to ensure proper functioning of computer systems.Adhere to policies as per corporate manuals and directives.Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved Compliance - Ensure compliance to relevant client checklist/SOP Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT Comply to Company processes/policiesManage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave, logbooks, IPad,Manage tools of trade (Gijima assets) e.g. Cellphone, IPAD, vehicle, stockRequired to do Standby on a regular basisDesired Experience & QualificationFORMAL EDUCATION:Grade 12IT Certification/Diploma/DegreeEXPERIENCE:4-7 years' experience in IT software and hardware support.End User support with a troubleshooting skills and networks exposure.Understanding of Service Level AgreementsTECHNICAL / LEGAL CERTIFICATION:IT Diploma/certificateCompTIA A+ CompTIA N+ITIL v3/4 Foundation Certification (advantageous) MCSE (advantageous)OTHER REQUIREMENTS:Valid Drivers License.Clear Criminal RecorsAbility to work productively with minimal supervisionGood communication and customer service skillsExceptional Troubleshooting skillsUnderstanding of tools and grasping new technology needed to complete repairsThese jobs were popular with other job seekers
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