At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the DACH region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software, and hardware is a must. This role will report to the Manager, Field Service Engineering and will be a remote role.
If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions And Responsibilities Providing onsite installation, qualification, upgrades, repairs, and preventative maintenance service on next-generation sequencersIdentifying root causes and resolving product issues in the fieldCollaborating with internal partners to resolve customer issues and improve processesInteracting with customers to offer and assist in service contract sales and other service productsAssessing maintenance/service needs and implementing a plan of action for instrument serviceDisplaying professionalism, understanding, tact, and technical knowledge in all customer interactionsImplementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.Utilizing service CRM software to accurately document work in a timely mannerEducation And Experience Associate or Bachelor Degree with 8+ years of relevant experience in engineering, physics, biology, chemistry, or related field (or equivalent combination of education and industry experience)Experience with NGS sequencing instrument and sequencing run set up preferredAbility to troubleshoot issues with complex laboratory equipment involving chemistry, software, and hardwareCommercial experience is desired, to include direct selling of products and service contractsProven track record of working on teams that have taken products from concept to marketExperience developing or servicing scientific instrumentation involving optics, fluid handling, and thermal systems.Experience with multiple full life cycle product launches preferredProficient with data collection and analysis tools (e.g., in MATLAB, Python, C++ or Java) preferredExperience with fluorescence microscopy helpfulExcellent verbal and written communications skills, including technical writing abilities.Must be flexible in working hours as this position may require customer support during non-regular business hoursDemonstrated account management skills preferredEnglish speaking and second language is preferablePhysical Requirements Frequently moves boxes weighing up to 20 poundsRequires COVID19 vaccination (or valid waiver) upon hireMust be flexible in working hours as this position may require customer support during non-regular business hoursLocation: RemoteTravel International travel up to 50%Job Type Full-time/Non-exemptIn addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no-cost health insurance plans, 401k with company match, and flexible paid time off.
Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
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