To manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.
Duties and Responsibilities To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business To manage and control the financial aspects of running the store to ensure store profitability To adhere to merchandising standards in line with the brand requirements to ensure good product mix To ensure proper stock management and control to minimise loss and to ensure product availability To deliver the best customer service to ensure the best customer experience To build excellent relationships with all relevant service providers (internal and external) To manage human resources effectively by recruiting, planning and administrating payroll properly To inspire, motivate, develop and hold people accountable appropriately Knowledge of relevant Industrial Relations (IR) Law To discipline staff and initiate enquiries Understanding of profit and loss (income) statements Good understanding of the retail environment and brands Administration and stock management Conflict management Time management Customer service skills Leadership skills Delivering results and meeting customer expectations Follow instructions and procedures Leading and supervising Achieving personal work goals and objectives Adhering to principles and values Working with people Planning and organising Coping with pressure and setbacks Persuading and influencing Deciding and initiating action Adapting and responding to change Presenting and communicating information Experience: Minimum of 5 years' Store Management experience Minimum of 8 years' Retail experience Experience in working in a large retail store with a turnover of more than R 20 million per annum Qualifications: Complete Matric/Grade 12 Tertiary Retail Qualification will be to your advantage