Job Summary:
We are looking for a highly skilled and experienced Facilities, Security, and Maintenance Operations Manager to join our team. The successful candidate will oversee the maintenance, security, and overall facilities management of our property, ensuring a safe, efficient, and well-maintained environment for both guests and staff.
Key Responsibilities:
Lead and supervise multidisciplinary teams responsible for maintenance, landscaping, security, and facilities management.
Develop, implement, and optimize maintenance schedules and procedures to improve operational efficiency.
Ensure strict adherence to safety and security protocols through regular inspections and risk assessments.
Manage budgets, vendors, and contracts to guarantee cost-effective and smooth operations.
Collaborate with other departments to ensure seamless operations and deliver exceptional guest experiences.
Oversee insurance claims and related administrative tasks, ensuring timely resolution and compliance with legal requirements.
Work a flexible schedule, including:
Providing coverage for other departments as needed to ensure operational continuity.
Shifts with varying start and end times.
Regular work on weekends (Saturdays and Sundays) as well as public holidays.
Requirements:
Minimum of 3 years' experience in facilities management, security, or maintenance.
Demonstrated leadership and management capabilities.
Strong communication, problem-solving, and decision-making skills.
Ability to work under pressure and meet deadlines.
Relevant certifications (e.g., CFM, CPO) are a plus.
Essential Job Functions:
Provide departmental coverage as needed to ensure consistent operations.
Uphold guest service as a key priority of the hotel.
Ensure compliance with local health, fire, and safety regulations.
Manage security protocols, including opening/closing procedures, key control, and CCTV monitoring.
Oversee preventive maintenance programs, including deep cleaning, equipment servicing, and property audits.
Conduct regular inspections of rooms, building exteriors, parking lots, and other areas.
Manage budgets, forecast revenues/expenses, and meet financial targets.
Foster a positive work environment, maintain accurate personnel records, and administer disciplinary actions as necessary.
Lead staff training and development with a focus on facility safety and security.
Facilities Management:
Ensure regulatory compliance by maintaining current health, fire, and safety certificates.
Conduct regular audits on assets and maintenance equipment to verify condition and functionality.
Oversee the management of company vehicles, including:
Regular inspections to ensure roadworthiness and compliance.
Verification of drivers' licenses and qualifications.
Monitoring driver performance and adherence to safety protocols.
Maintenance:
Schedule deep-cleaning activities, building inspections, and equipment servicing for both interior and exterior areas.
Security:
Implement and maintain security measures, including perimeter checks, security camera operations, and off-site monitoring or response.
Human Resources:
Promote a positive and cooperative work environment between staff and management.
Optimize staff training programs, with a particular focus on facility safety and security.
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