Facilities Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Facilities Manager in Cape Town, South Africa you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What you'll be Doing: You will ensure a safe, attractive and functional physical environment for all employees, supporting the department vision to create an exceptional workplace. You will develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC's financial exposure. You will report to the Senior Facilities Manager and be part of the wider regional facilities team. In this role, you will work on-site from Monday to Friday, 9am to 6pm daily. During a Typical Day you will: Proactively manage complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison. Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business. Effectively lead and manage the Facilities team, within the department's SLA and KPIs standards, including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team, and all critical equipment contractors. Maintain various facility systems such as HVAC, CCTV, turnstiles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS). Establish and manage the Facilities budget (Opex and Capex), create purchase requisitions including supplies, follow up on invoice payments, and be responsible for reporting financial information. In conjunction with corporate real estate, evaluate present and future needs for real estate. Develop and maintain standards to manage relationships with facility-related vendors such as Janitorial, Security, HVAC, CCTV, turnstiles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conduct QBRS with all facilities-related vendors. Effectively manage customer expectations and ongoing customer relations. Communicate status and timeline of facility maintenance projects, enhancements, and changes. Implement and communicate policies that will impact safety and security to customers, including the Risk Management policies pertaining to Information Security and Management System. Manage facility programs covering disaster preparedness and recovery and coordinate with headquarters division to implement the company-wide Emergency Response Plan. Be the point of contact during a disaster situation to return safely to operations; requires being available or having a designee to respond in a timely manner. Maintain and oversee facilities architectural drawings and floor plans. Ensure all construction drawings and floor plans are accurate and up to date. Maintain the database of the facilities fixed assets and their ranking. Education | Experience Associates degree in a Facilities related field and/or a vocational/technical diploma with a minimum of 3 years' experience in a supervisory role in facilities. Experience in electrical, lighting, budget planning, plumbing, and HVAC is a plus. The activities are not limited to the list; rather, it is just a guide. About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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