ROLE PURPOSE
To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA.
MAIN OUTPUTS Responsible for driving integrated Facilities Management (FM) services and strategy for the ClientEnsure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needsConduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustainedEnsure timeous sign-off and variance explanations on P&L'sIdentify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services renderedManage back to back SLA agreements with suppliers and contractorsMonitor service providers' (contractors) performance and effect corrective action on any deviations to the SLAAssist in the management of FM projects and provide technical support, where applicableDemonstrate and instill effective adherence to processes on infrastructure maintenanceExplore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutionsEnsure timeous processing of invoicesProvide monthly reports and feedback on continued compliance to the SLABuilding strategic relationships both internally and externallyManage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedbackManage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedureEnsure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employeesResponsible for training, coaching, mentoring & development of subordinate employees
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE The Applicant must meet the following requirements: Matric (Senior Certificate)National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualificationValid SA Driver's License5yrs relevant experience in Facilities Management, CRM, Property Management & Financial ManagementFacilities Management, CRM, Property Management & Financial ManagementMS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)SAP knowledgeKnowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law FUNDAMENTAL COMPETENCIES Supervisory SkillsSubordinates Capacity BuildingCustomer FocusNegotiation SkillsAnalytical SkillsPlanning/Scheduling/Objective Setting
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