External Sales and Service Advisor OBRApply to locations: Pretoria
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: October 25, 2024 (5 days left to apply)
Job requisition id: R17797
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.
Hello Future External Sales and Service Advisor Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Apply appropriate sales processes within the area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have: Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.Completed First Level Regulatory Examination.You will have access to: Opportunities to network and collaborate.A challenging working environment.Opportunities to innovate.You will be a match if you are: Executing own work in accordance with the organisational values and code of ethics.Complying with and adhering to identified governance and compliance standards and escalating problems for investigation and resolution.Producing high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.Working with enhanced processes and procedures to maintain operational efficiencies.Delivering work in an accurate manner to ensure consistent results.Drawing on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.Adhering to quality standards, turnaround times, and Company policies and procedures.Completing relevant administration, reporting, and updating of information accurately and on time.Achieving sales targets in line with performance scorecards and achieving an acceptable cost of sales ratio through pipeline management and sales quality.Identifying opportunities to increase sales revenue and to grow the organisational client base while containing costs.Assisting with retaining or signing unbanked customer base with a view to improve and increase profitability.Maximizing sales by selling packaged financial solutions to clients.Maintaining specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.Maximising cross-selling opportunities.Driving adoption of digital and other self-service options across the client base.Contributing to teamwork and inclusivity within own team.Contributing to cost efficiencies through responsible utilisation of work-related resources.Achieving expected financial targets and upholding associated service levels.Building and maintaining stakeholder relationships.Delivering customer service through adherence to quality service standards.Additional Requirements: In accordance with National Credit Act (NCA), candidates applying for this role will require a credit record check.
Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Closing date: 25 October 2024
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