Description To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.Hello Future External Sales and Service AdvisorWelcome to FNB, the home of the #changeables.
We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
Now's the time to imagine your potential in a team where you can become the best version of yourself.Are you someone who can:Build and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of "how can we help you?" at all times.Analyze customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Takes accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.You will be an ideal candidate if you possess the following:A completed financial related qualification (NQF5 or higher)1-2 years' experience in Client Services Support and deliveryHave a valid Drivers License (PDP will be advantageous)?You will have access to: Opportunities to build relationships as part of a dynamic team.A challenging working environmentPersonal and professional growthOpportunities to have an impact in a local market as a brand ambassador.You can be a match if you are: Customer Centric.Enjoy solving problems.Persuasive selling skills.Sales hunter mindset.Strong networking abilities.Able to understand rules in a regulated environment.Agile and FlexibleStrong communication and interpersonal skillsHave a results-driven attitude with a passion for exceeding targets.Have excellent Organisational skills and attention to detail.Apply now if you are interested in taking the next step.
We look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Hello Future External Sales and Service AdvisorWelcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now's the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.You will be an ideal candidate if you have:Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.Completed First Level Regulatory ExaminationYou will have access to: Opportunities to network and collaborate.A challenging working environmentOpportunities to innovate.You will be a match if you are:Execute own work in accordance with the organisational values and code of ethics.Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.Work with enhanced processes and procedures to maintain operational efficiencies.Deliver work in an accurate manner to ensure consistent results.Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and qualityAdhere to quality standards, turnaround times and Company policies and procedures.Complete relevant administration, reporting and updating of information accurately and on time.Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.Maximize sales by selling packaged financial solutions to clients.Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.Maximise cross-selling opportunities.Drive adoption of digital and other self-service options across client base.Contribute to teamwork and inclusivity within own team.Contribute to cost efficiencies through responsible utilisation of work related resources.Achieve expected financial targets and uphold associated service levels.Build and maintain stakeholder relationships.Deliver customer service through adherence to quality service standards.Additional Requirements: In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.Apply now if you are interested in taking the next step.
We look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Closing date: 12 November 2024#Post#FNB#Ll -SM8Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.12/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.