To control and facilitate ocean freight exports Day to day OperationsControl and manage export process from receipt of order to final delivery as defined per Incoterms 2020Request for booking confirmation from the shipping line / co-loaderRegister file on Cargo Wise once booking confirmation is received from the shipping line / co-loaderInform transporter of the planned export shipment by sending through a collection / delivery instructionMonitor pick up and pack dates in accordance with firm stacks – Cargo Wise to be updated real-timeEnsure that all commercial documentation received tallies and is correct for customs clearance purposesProcess customs declarations in conformance with the Customs and Excise Act 91 of 1964Arrange and co-ordinate customs exams and follow upsArrange for inspectionArrange / apply for certificates (EUR1 / COO / GSP / CNCA / ISF Filing)Ensure that containers are pre-advisedCapture and arrange shipping instruction / Bills of Lading – error freeMonitor vessel sailing and confirm container shipped on boardProcess cargo duesUpdate internal work notes on Cargo Wise – real-timeGenerate status report to customer daily / progressively regarding the milestone event/progress of the shipmentEnsure that containers are stacked within the prescribed timesPrepare costing sheets and ensure invoice is sent to the customer within KPIEnsure all 3rd party invoices are received, reconciled, and sent to head office for payment within transactional periodsEnsure all WIP's and accruals are attended to timeouslyEvaluate and resolve problems presented by team membersUpdate milestones and internal work notes on Cargo Wise – real-timeEnsure quality is the primary focus in every taskAssist in activities of team members Management of FinancialsVerify customer's credit terms prior to proceeding with the shipmentAccount for profit / loss on shipmentManage costs and negotiation of rates to ensure maximum profitReconcile all 3rd party invoicesManage finance in operations – WIP - (KPI < 14 dwell days), Accruals – (KPI < 60 dwell days) and out of transaction losses Management of Customer RelationshipLiaise with client services representative / customer on a daily basis – advising client services representative / customer of collection / delivery and shipment statusCustomer – refers to internal and external customers Facilitate and ensure effective process management - ExportsReceive orders from client services representative / customer, obtain necessary documentationObtain sailing schedules in accordance with the cargo readiness dateArrange/apply for certificates (EUR1 / COO / GSP / CNCA / ISF Filing)Complete and close shipment as per company SOP / ISO standard Quality ManagementCheck and double check to make sure minimal/no errors are madeProvide quality service to customers and continuously exceed their expectationsGet it right the first time Knowledge & ExperienceMust have a matric certificateMust have minimum 3-5 years ocean freight imports experience.Must have a very good understanding of customs procedures