To control and facilitate ocean freight exports Day to day Operations Control and manage export process from receipt of order to final delivery as defined per Incoterms 2020 Request for booking confirmation from the shipping line / co-loader Register file on Cargo Wise once booking confirmation is received from the shipping line / co-loader Inform transporter of the planned export shipment by sending through a collection / delivery instruction Monitor pick up and pack dates in accordance with firm stacks – Cargo Wise to be updated real-time Ensure that all commercial documentation received tallies and is correct for customs clearance purposes Process customs declarations in conformance with the Customs and Excise Act 91 of 1964 Arrange and co-ordinate customs exams and follow ups Arrange for inspection Arrange / apply for certificates (EUR1 / COO / GSP / CNCA / ISF Filing) Ensure that containers are pre-advised Capture and arrange shipping instruction / Bills of Lading – error free Monitor vessel sailing and confirm container shipped on board Process cargo dues Update internal work notes on Cargo Wise – real-time Generate status report to customer daily / progressively regarding the milestone event/progress of the shipment Ensure that containers are stacked within the prescribed times Prepare costing sheets and ensure invoice is sent to the customer within KPI Ensure all 3rd party invoices are received, reconciled, and sent to head office for payment within transactional periods Ensure all WIP's and accruals are attended to timeously Evaluate and resolve problems presented by team members Update milestones and internal work notes on Cargo Wise – real-time Ensure quality is the primary focus in every task Assist in activities of team members Management of Financials Verify customer's credit terms prior to proceeding with the shipment Account for profit / loss on shipment Manage costs and negotiation of rates to ensure maximum profit Reconcile all 3rd party invoices Manage finance in operations – WIP - (KPI Management of Customer Relationship Liaise with client services representative / customer on a daily basis – advising client services representative / customer of collection / delivery and shipment status Customer – refers to internal and external customers Facilitate and ensure effective process management - Exports Receive orders from client services representative / customer, obtain necessary documentation Obtain sailing schedules in accordance with the cargo readiness date Arrange/apply for certificates (EUR1 / COO / GSP / CNCA / ISF Filing) Complete and close shipment as per company SOP / ISO standard Quality Management Check and double check to make sure minimal/no errors are made Provide quality service to customers and continuously exceed their expectations Get it right the first time Knowledge & Experience Must have a matric certificate Must have minimum 3-5 years ocean freight imports experience. Must have a very good understanding of customs procedures