Experience Coordinator

The Company: Hopscotch TravelRole Name: Experience CoordinatorLocation: Gardens, Cape TownHours of work: Monday to Friday 8:30am - 17:00pm. Hybrid role: 3 days / week in the officeRole SummaryHopscotch Travel was created by young people, for young people. We connect youth aged 18-25 to work & travel experiences around the world. We're a small, high performing team of hard workers, problem solvers and team players. We're incredibly passionate about helping people carve out their own unique path.We're looking for a dynamic and dedicated experience coordinator to join our team, someone with strong communication skills, cultural sensitivity, and the ability to work independently. Our ideal candidate will thrive in our fast-paced, mission-aligned work style. This role requires a self-starter who combines a team-player mindset with autonomous work practice, is willing to dive into new projects, and is eager to contribute in a wide variety of ways. If you've got an entrepreneurial attitude to growth and love connecting with people - let's connect!Daily ResponsibilitiesServe as the main contact for general inquiries.Maintain high-quality communication by providing consistent responses across all channels.Collaborate with international stakeholders to assess and match Aupair candidates.Collaborate with local stakeholders on provided leads.Conduct interviews with Aupair applicants.Facilitate the seamless onboarding of selected Aupairs.Keep track of leads using the CRM system Pipedrive.Coordinate visa application processes smoothly.Coordinate flight bookings with Hopscotch partners.Drive innovation and take ownership of responsibilities.Requirements2-3 years' experience in sales and adminCritical thinking skillsExcellent interpersonal and communication skills.Excellent written and verbal communicationOrganised and methodical with experience running simultaneous projects and meeting deadlinesStrategic thinking, hands-on approachWork independently with initiative and in a teamGrowth mindsetResourcefulness
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