Job title : Experience Centre Ambassador – French Speaking Job Location : Gauteng, Johannesburg Deadline : December 13, 2024 Quick Recommended Links Jobs by Location Job by industries Explore the role Our client in the hospitality industry is looking for a passionate, enthusiastic, and customer-focused individual who is fluent in French.
If you thrive in a dynamic environment, enjoy learning new skills, and are eager to make a meaningful impact with a brand redefining luxury cruising, this is your opportunity to journey with them from start-up to success.
What the role involves: Manage Guest Bookings: Handle all elements of the guest journey, from itineraries to hotels.
Deliver Luxury Service: Provide top-tier support to Travel Advisors and guests via various communication channels. Build Relationships: Strengthen connections with the Travel Advisor and guest communities to support sales efforts.
Use Technology: Serve as an expert in Salesforce and Versonix Seaware to offer personalized service.
Improve Processes: Provide feedback to enhance customer support efficiency and quality.
You will stand out if you: Are fluent in oral and written English and French Have a minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality Possess a strong and sophisticated hospitality mindset combined with cultural sensitivity – you understand the diligence and communication skills needed to deal with luxury, international travelers Are confident speaking on the phone/video calls, representing a premium brand Demonstrate strong admin and IT capabilities Are willing to work full-time on shifting schedules, including weekends to support global markets and time zones (office-based, full-time role, with flexible working schedule in shifts- Monday-Sunday with 2 days off Art / Languages jobs