Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.Core JobBook all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chatSupport the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancementsEmotional Job requirementsA genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu, but you know it is in Peru!Enthusiastic with the ability to follow tasks through to completionThrives in a "start-up" environment where change is the only constantSkills-Set neededMinimum of 1 years of experience in a contact center ideally within travel or luxury hospitality but not a mustHospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelersFluent in oral and written English and Portuguese, any other language is a plusConfident speaking on the phone/video calls, representing the brandexcellent listening and problem-solving skillsCulturally sensitive to clients from different countriesComfortable using IT systems daily (knowledge of Versonix Seaware and Sales Force an advantage)Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.Time needed Office based, full-time role, with flexible working schedule in shifts, Monday-Sunday with 2 days off