Job Purpose:We are seeking passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador – Air Services. In this role, you will focus on booking and managing air transportation, alongside other guest journey services, while providing exceptional customer support.Key Responsibilities:- Book and manage all aspects of the guest journey, including cruise itineraries, shore experiences, hotels, with a special focus on reserving and handling guest air transportation. - Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat. - Build strong relationships with Travel Advisors and guests to support the Global Sales Organization. - Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences. - Provide feedback on customer support processes and suggest enhancements.Skills and Requirements:- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality, with a focus on booking and managing air services. - Hospitality mindset with excellent communication skills suited for luxury, international travelers. - Fluency in English (written and spoken); additional languages are a plus. - Confident in phone and video communications, representing the brand professionally. - Strong listening and problem-solving skills, culturally sensitive to clients from different regions. - Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage. - Willingness to work full-time on shifting schedules, including weekends, to support global markets.Emotional Qualities:- Genuine interest in global travel destinations, even if you haven't visited them all. - Enthusiastic, with the ability to see tasks through to completion. - Adaptable and thrives in a start-up environment where change is constant.Working Hours:- This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.