Role Overview: SAVP Facilities is primarily responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for employees, clients, and visitors.
This function includes day-to-day management of:
Facility Operations: Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development including IFM Services.Physical Security: Guards, Electronic access, CCTV.Engineering Services: Building & equipment maintenance to achieve 100% uptime.Travel: Hotel tie-ups, domestic & international travel support including visa facilitation.Logistics support: Point to point pick-up & drop facility. Additionally, the role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the business.The position will ensure adherence to laid down procedures & meet all internal & external compliance for the functional area, aligning with the company's corporate governance objectives.Role Responsibilities: Manage & maintain a top-class BPO infrastructure with an uptime of 100% (including E&M – through OEMs and AMCs).Proactively drive results and anticipate issues to mitigate rather than work in a reactive mode.Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.Develop a strong vendor base and maximize value for the company while building adequate back-ups for core deliverables to achieve 100% uptime.Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.Optimize resources and bring about efficiencies within the department, aiming for cost savings of approximately 5-7% on budget vs. actual.Create a responsive environment within the department focused on being highly customer-centric to meet internal deadlines and ensure quick TAT on all pending issues.Monitor and report capacity planning.Supervise client visits and handle all travel requirements.Ensure a safe and secure work environment & compliance with company (OHSAS) standards.Exhibit high organization skills in managing multiple projects simultaneously.Demonstrated experience with continuous improvement initiatives is highly desirable.Ensure compliance with external regulatory, contractual, and internal requirements.Maintain CRE awareness.Manage EHS / EMS and all related deliverables.May be given additional responsibility of handling Projects / Renovations / Refurbishments on a need basis.Requirements: Graduate with industry-specific knowledge/service industry background including electro-mechanical, projects, logistics & travel.10 – 15 years of experience.Customer focused.Collaboration skills.Decision-making abilities.Strong people management and communication skills.Result-oriented with an eye for detail/quality and strong solutioning ability.Ability to multi-task.Strong financial management skills (MIS).
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