Leadership & Management: Oversee and manage the entire housekeeping department, ensuring all areas of the hotel are impeccably clean, well-maintained, and presented to the highest standards. Staff Supervision & Development: Recruit, train, and supervise housekeeping staff, fostering a culture of excellence, teamwork, and continuous improvement. Quality Control: Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to hotel standards, addressing any issues promptly. Inventory & Supplies Management: Manage housekeeping inventory, including linens, cleaning supplies, and guest amenities, ensuring adequate stock levels and cost-effective purchasing. Budgeting & Cost Control: Develop and manage the housekeeping budget, monitoring expenses and implementing cost-saving initiatives without compromising quality. Guest Satisfaction: Respond to guest requests and concerns regarding housekeeping services in a timely and professional manner, ensuring a positive guest experience. Health & Safety Compliance: Ensure that all housekeeping activities comply with health and safety regulations, maintaining a safe environment for both guests and staff. Sustainability Initiatives: Implement and oversee environmentally friendly practices within the housekeeping department, supporting the hotels sustainability goals. Collaboration: Work closely with other departments, including Front Office and Maintenance, to ensure seamless operations and exceptional guest service. Strong leadership and organisational skills, with the ability to manage a large team and multiple tasks effectively. Exceptional attention to detail and a commitment to maintaining high standards. Proficient in budgeting, financial management, and cost control. In-depth knowledge of cleaning techniques, materials, and equipment used in large hotel operations. Excellent communication and interpersonal skills, with the ability to motivate and inspire staff. Proficiency in housekeeping management software and other relevant systems. (TallOrder)(Benson) Ability to work in a fast-paced environment and adapt to changing priorities. Education and Experience. Minimum Matric Certificate Degree in Hospitality Management, Business Administration, or a related field is preferred. Minimum of 5 years of experience as an Executive or Head Housekeeper in a large hotel within the hospitality sector. Previous experience in a luxury or high-end hotel environment is highly desirable. Own transport and valid driving licence are beneficial.