Conferencing & Events Venue in Midrand is looking for a Events / Conferencing Floor Manager.
Ensure efficient operations: The smooth and efficient operational running of the venue during your shifts.
You will need to maintain an excellent guest experience by leading the floor team, handling guest complaints & issues whilst ensuring a consistently high quality of products at all times.
Providing excellent guest experiences: We endeavour for all guests to leave our venues having had their expectations met or exceeded, from the quality of the drinks and food to the hospitality they receive from your team.
Maintaining a clean and safe environment: Ensuring the full venue is clean and well-maintained, and that all safety procedures are followed to prevent accidents or injuries. At the end of your shift you will be responsible for securing the venue following end of night procedures.
Maximising profitability during your shift: This is achieved by managing costs, minimising waste, encouraging upselling & cross-selling to increase sales & spend per head. You will also be responsible for overseeing cash & credit transactions, ensuring that all financial transactions are recorded accurately & cashing up at the end of the shift.
Requirements:
Minimum of 2 years holding a management position in the hospitality industry
Passion & drive to develop knowledge of product, hospitality, management & the bar industry
A naturally outgoing personality
Leadership: Leads from the front a by example. You must have the ability to support, encourage & motivate.
Skilled Communicator: Our culture is people centric therefore effective communication is a must. The ability to communicate clearly and efficiently with your staff & guests is crucial.
Guest Experience Guru: Creating unique & memorable experiences is at the heart of what we do, your ability to provide a consistently excellent Guest Experience is critical to the role.
Passion for the industry: You need to be constantly in the know about new trends & an ever evolving knowledge of products.
Time management & organisational skills: Able to work in a fast-paced environment, the ability to prioritise tasks and manage your schedule effectively is key to a successful & smooth shift.
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