Job title / position: EUC Specialist
Number of positions: 1
Function and Business Unit: Infrastructure - ITS
Description of the role and purpose of the job: The EUC Specialist is responsible for overseeing and executing all technical requirements for development of the End User Computing requirements for KPMG South Africa.
Key responsibilities:
Design, build, deployment and maintenance of the end user image (Global Desktop), based on what is provided by the Global IT Services business unit and in accordance with global standards, business requirements and best practice, for KPMG SA and Africa Shared Services customers.
Maintenance of the Group Policy for EUC environments, including AGPM and the Policy management of the desktop environment for KPMG SA. Support for GPO for Africa Shared Services countries is only for escalations.
Responsible for administration, management and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements and collections, for KPMG SA and Africa Shared Services customers.
Reporting for all SCCM end-user related elements, including Patch compliance for KPMG SA and remediation in this area.
Support and administer the Intune environment, including responsibility for policy creation and administration, ensuring device compliance, and second level support for end-user interactions in this area.
Provide 3rd level and escalation support for core applications included in the standard Desktop environment, including Microsoft 365, Acrobat, Edge Chromium, etc.
Ensuring all workstations are compliant with the latest virus definitions and ability to resolve errors using Intune.
Skills and attributes required for the role:
Skills:
Relevant Tertiary / IT qualification
Proven hands-on experience with Microsoft SCCM, including OSD / Task Sequences, Client deployment, Security Updates, and issue remediation
Hands-on experience in Office 365 and Intune will be advantageous
Comfortable to lead in their area of expertise, but also able to follow as required by the team
Good organisational skills to ensure effective planning and prioritisation takes place regularly
Proven experience supporting core business applications for a medium to large firm at a 2nd/3rd level
Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS)
Strong understanding of PowerShell / Windows Scripting
Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles
Understanding of ITIL Concepts, Change Management Processes, Incident and Problem management
Ability to deal effectively with individuals at all levels
Must be very detail oriented, understanding that tasks are only done once all steps have been effectively completed
Personal attributes:
Excellent client focus
Service oriented and willingness to help
Ability to deal with conflict
Extremely high level of confidentiality and integrity
Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
Ability to multi-task
The ability to build collaborative relationships with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
The ability to work well under pressure and to perform to deadlines
Team player who is self-aware
Strong organisation skills; a self-starter with initiative, ability to foster innovation and a logical approach to problem solving
Sound decision making ability with the ability to consult where needed
Focus on continuous improvement within the ITS function while advancing an ethical environment
High level of attention to detail and a desire to drive quality
The ability to work unsupervised
Minimum requirements to apply for the role (including qualifications and experience):
Relevant Tertiary / IT qualification
Proven hands-on experience with Microsoft SCCM, including OSD / Task Sequences, Client deployment, Security Updates, and issue remediation
Working knowledge of Microsoft services (Active Directory, Group Policy, DNS)
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