7 - 10 years experience in the Sea/Air/Road Freight Imports and Exports environmentComputer Literate MS Office Suite Knowledge of ExcelNumerically literateProactive and TenaciousKnowledge of the Logistics Market Transporters, Shipping Lines, Airlines, Packaging Companies, Inspections etcCalm, organised and able to work well under pressureResponsibilities:Deal directly with customers either by telephone, e-mail, face to face on their costing requirementsPut together commercial offers for seafreight, airfreight, roadfreight ( FCL/LCL/Groupage/Charter/Courier/Breakbulk)Obtain and evaluate all relevant information to handle enquiriesStrong knowledge on requirements into the rest of Africa eg Form M, Pre-shipment inspections etcProcess quotations, submission of tenders to tender desk for completion, daily status report upon request of managerAble to work with large data pointsDirect requests and unresolved issues to the designated resourceKeep records of customer interactions and transactionsRecord details of all enquiries with commentsEnsure total accuracy of all quotations submittedEnsure all quotations carried out profitablyQuotation negotiations to be based on quality of the service offered, as well as costEnsure required / requested deadlines for quotations / reports that may be required are metCommunicate and coordinate with internal departmentsHandover shipments to internal departmentsLiaise and communicate with network on a daily basisNegotiating rates with nominated and approved third parties upon request from client and company NetworkHandling of general admin workComplete handovers to operations for new businessCreating a positive relationship with customers and ensuring the interaction the customer has with the business is an efficient satisfying experience.Contributes to team effort by accomplishing related results as neededMonthly report on shipments quoted and value, Hit rateAll other duties assigned by the reporting manager deemed as reasonable and in line with the inherent requirements of the role
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