Our Client in the Commercial Automotive Industry is looking for an ERP System Software and Hardware Engineer to join their company in the East Rand area.Requirements:Diploma / Certificate in Information Technology: System support or similarSolid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years Experience in database systems, reporting and query toolsExcellent written and verbal communication skills at all levels of the business with technical and non-technical staffEffective time management skills and ability to prioritise work assignments AnalyticalAbility to solve problemsAble to build and maintain business relationshipsJob Description:Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutionsWork closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledgeCommunication and problem-solving skills to deliver support services for business applicationsThe successful candidate for the role will be responsible for the followingsystems/apps (but not limited): SAP, Evolve, Xperteck Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutionsTo provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders Investigate and analyse system issues to determine cause of issues and appropriate corrective action Provide system knowledge and consultancy for divisional and cross divisional projects ensuring that business process requirements are met, and best practice is achieved Pre and post information systems implementation, and support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub TypesReview and recommend continuous improvement of the systems and support processesDocument technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system supportMaintain data quality and integrity within the systemEnsure all critical services/systems are monitoredProvide clear, professional, informative and appropriate communication to colleagues, customers and suppliersCarry out system maintenance tasks and processes to agreed schedulesAssign priority to calls low, medium, urgent, high, criticalUpdate system in real timeProblem analysis identify recurring problems and report in weekly meeting Alert Management Use and update the knowledge base of the systemPlease note that only candidates with the required experience will be considered and contacted.
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