One of our clients in manufacturing industry is looking to hire an ERP Specialist to come and join their dynamic team. The main purpose of your role as ERP & Systems Administrator is to offer IT related support to all employees. To control and co-ordinate the Information Systems technical and support function by monitoring and maintaining the ERP systems in respect of breakdown and performance, control user access, providing training to users. Qualification and experience Syspro Certification / Relevant IT related field of study BSc / SYSPRO MCITP SQL Certification (Ideal) 3 years Syspro System Administration experience (experience with month-ends and year-ends, security and permissions) Syspro functional experience including financial, distribution and manufacturing modules User training experience Project Management skills Experience in the development of new and existing programs Accounting knowledge Experience integrating Syspro with other interfaces Excellent problem-solving skills End to end project management and issue resolution experience Advanced Excel user Respond and work well under pressure Ability to complete tasks timeously and work until the task is complete Show initiative and ability to self-motivate and work alone frequently End User SYSPRO Support and training experience Advanced experience in troubleshooting SYSPRO related problems Create and maintain customized reports using MS SQL, SYSPRO reporting services, EXCEL Maintaining SYSPRO Document format Involved in setting up business processes and procedures Documenting and administration of SYSPRO Training of staff on Syspro Processes & Procedures Support of Syspro environment including Application Server, database and client PCs operating in a manufacturing environment Ad Hoc reporting and development as needed including Syspro and SQL Server End user training at all levels with version upgrades Work directly with Finance department and production staff to streamline processes and correct barriers Strong written and verbal communication skills in order to communicate technical information to non-technical employees within the business Have a drive and commitment to contribute to the professional development of others by imparting knowledge via training Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects Strong report writing skills Understand the need for Disaster Recovery planning and system testing Willing to travel nationally and cross-border (Namibia) Training Training of Staff on Syspro Processes and Procedures Make up training / reference manuals for Syspro ERP modules in use Reporting and Queries Utilize SQL Server Reporting services (SSRS) to write reports not possible using Syspro Report Writer, users can print reports or export to Excel or PDF format End user training at all levels with version upgrades. Ad Hoc reporting and development as needed including Syspro and SQL Server Create and maintain customized reports using MS SQL, SYSPRO reporting services, EXCEL Support End-user SYSPRO Support Responsible for responding timeously to Syspro user requests Maintain a suitable helpdesk solution with timeous response Support of Syspro environment including Application Server, database and client PCs operating in a production environment Troubleshooting SYSPRO related problems Work directly with accounting department and production control staff to streamline processes and correct impediments. Oversee and attend to helpdesk requests from users across all departments Lead user acceptance testing, field user acceptance testing and readiness activities for the assigned process areas during deployment and adoption Project Management The ERP Administrator is also responsible for planning and coordinating change management of processes required for the support of ERP systems necessary for business operations The supervision and operation of the organizations ERP systems through the implementation of the best practices Define and implement process improvements on key initiatives that result in significant improvements in service delivery; increasing process quality and improving cycle times Involved in setting up business processes and procedures Develop documents and prioritizes business requirements, develops new business models and expanded capabilities.
