Job title : Engineer - UCC Implementations Technology Information
Job Location : South Africa,
Deadline : December 19, 2024
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Job Description Context (Global influences, environmental / industry demands, organisational mission etc.) Fast moving industry with constantly changing business requirements and technologies Fluid complexities of customer expectations and demands Highly competitive market with new and established competitors and aggressive competitor strategy and delivery Highly dynamic and fluctuating Telecommunications and ISP industry Total customer experience for MTN brand Constantly changing consumer and market needs Market dynamics and developments MTN policies, processes and procedures Regulatory industry norms govern MTN and partners Highly pressurized, deadline-driven environment Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks Participative environment – highly diverse and team-focused
Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Key Deliverables Provide assistance to clients and staff (on-site if required) with hardware installations during and after hours. Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. Provide post sales support and maintenance of client networks if required Translate and implement customer business requirements into a technical solution. Ensure effective resolutions of escalated complex problems and escalate to high level support if required. Maintain high standards of quality during incident resolution and customer implementation. Ensure all client documentation is created/updated post implementation phase. Execute projects according to project schedules. Prepare co-locations space in MTN data centres and assist customers with installation of equipment if required Provide onsite hosting support if required Technical Vetting of customer designs
Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
Matric or equivalent 3-year Degree / Diploma in Technology Systems (Telecommunication Management / Information Technology) or related CCIP/CCNP working towards CCIE certification Juniper JNCIA M-Series Certification advantageous IT related National Diploma or Degree advantageous
Experience: Minimum 5 years ISP experience in similar role Minimum 5 years CISCO or JUNIPER experience Minimum 3 years customer facing experience VOIP experience advantageous Security experience advantageous
Training: Cisco Network configuration and problem solving WAN and LAN technologies Linux/Unix Client Service – methodologies and techniques SLAs Product and systems training
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