WHAT WE OFFERThe atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teamsAdditional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and moreBalance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasionsProspects: Individual professional development programs, training, and workshopsOpportunities to influence the way we work:The freedom to contribute your own ideas and play a key role in shaping the future of our companySustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-upsOur rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy Your backpack is filled withPrevious Battery storage/Solar inverter (DC/AC) experienceDeep electrical engineering experience is a plusValid driver license, required CONTACTCanadian Solar EMEA GmbH
Human Resources
Radlkofer Straße 2, 81373, München, Germany
Email: ******
ABOUT US MAIN RESPONSIBILITIESJoining our team as a Customer Service Engineer, you will be responsible to provide after-sales technical support to customers.
The Customer Service Engineer will also be expected to handle all 2nd level support inquiries including support during commissioning and problem solving via mail, phone and providing onsite support. This role will be a across multiple sites with daily interactions with multiple clients.
Main Tasks Provide technical support to customers in South AfricaResponsible for 2nd level product installation and commissioning technical supportProvide support to customers and local service partners through phone, e-mail and on-site visits including, but not limited to:AnalyzingTroubleshootingServicing and repairing equipment and systemsHands-on trainingUse CRM system to receive, follow up and handle customer service and repair casesFirst point of contact for our local service providersTraining the local service partner and support the local service partnerAny tasks that arise in the context of technical customer serviceAdvises management regarding customer satisfaction, product performance, and suggestions for product improvementsTravel to project sites mainly in South Africa COMPETENCIESAbility to communicate information and ideas clearly, concisely, and professionallyResults oriented, organized, highly motivated, and creativeAbility to prioritize and multi-taskFlexible and team-orientatedStrong interpersonal relationship skills LANGUAGESFluent English, any other language is a plus LOCATIONCape Town - hybrid working system
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