Testlio is a leading quality management company.
Its unique approach combines humans and machines to help digital innovators assure quality products at scale.
On 600K+ real devices.
In 100+ languages.
With 800+ payment methods.
The company is 100% remote, with people in 150+ countries.
It is female-founded; 46% of full-time people are women.
Clients include Amazon, Athenahealth, Match Group, Microsoft, NBA, Netflix, PayPal, Uber, Wayfair, and many more.
To learn more, visit www.testlio.com .
As an Engagement Manager at Testlio, you will be a key player in driving strategic client success, growth, and overall testing team strategies within the Business Software, Commercial, Finance, Media, and entertainment industries.
Reporting directly to our Americas region Client Services Director, you will take ownership of a portfolio of client engagements, ensuring exceptional results and value.
You will be part of our Delivery Team and will work as a key member within a fully distributed services team, collaborating with Testing Managers, Test Leads, and testers from around the world.
Why you will love this job?
Channel your passion for quality and be integral in bringing vision to reality for some of the most exciting companies in the world.
With a wide variety of customers in Testlio's portfolio, you will be able to go through situations that you can't find anywhere else - you will be dealing with multiple projects at hand and partnering with a wonderful team to build amazing app experiences!
You will help build amazing app experiences for people all over the world.
Be the trusted go-to testing expert for your client.
You will shape the current and future Testlio approach to client engagement.
You'll work alongside and learn from strongly motivated and experienced co-workers from diverse backgrounds and locations while enjoying the flexibility of a distributed team.
You have a chance to impact how an industry standard for quality is formed.
Why you will love being a part of Testlio?
A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio's six values every day.
Freedom to roam: Testlio embraces flexibility while setting standards to help you succeed in a remote environment.
Winning business: Testlio is growing, profitable, and cash-strong, leading our industry with exceptional clients.
Proven client results: Testlio's people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs.
What would your day look like?
As an Engagement Manager, you will ensure that all relevant resources are intelligently deployed to align with key performance indicators for your clients and for Testlio.
You'll be responsible for strategic client success, client growth, testing strategy, and more.
Client success You will take full ownership of multiple client engagements from A to Z.
You will learn your client's business objectives, culture, and people—and you will make strategic recommendations to achieve expected business outcomes.
You will actively evaluate and monitor account health and satisfaction status including organizing and leading regular status and feedback calls with your clients.
Be accountable for a set of ongoing financial, impact, and other metrics.
Drive the ongoing expectations management for the service and negotiate operational adjustments.
Create and deliver executive-level and detailed status reports that properly communicate an engagement's progress, KPIs, and financials tailored to the proper audience.
Team leadership and collaboration You will collaborate with Testing Managers and support Test Leads and testers from around the world.
You will help coach your team members to be as successful and grow within their roles.
You will collaborate effectively and professionally with other Testlio employees to solve problems and define new or improve existing processes.
You will proactively drive new contract period scoping activities and identify upsell opportunities.
Partner with sales team members to identify, win, and grow opportunities in your existing portfolio.
With customer satisfaction as your priority, you will proactively identify upsell opportunities.
What do you need to succeed?
Technical Skills 5+ years in client services and/or account management with a proven track record of successful engagements with enterprise-level clients.
2+ years of experience in software testing or Quality Assurance.
Ability to identify customer value and build successful customer relationships.
Proven strategic thinking and planning skills, including time management, problem-solving, task delegation, and prioritization capabilities.
Ability to present concepts and data in a structured and well-ordered way.
Good knowledge of software, including native apps, development and testing methodologies is a bonus.
Passion for and focused interest in the field of testing is a bonus.
Human Skills Strong communicator and presenter who possesses exceptional negotiation skills.
Ability to collaborate with multiple teams, both internal and client-facing.
Resilient, self-motivated, results-driven, and proactive.
Thrive under pressure, adapt well to changes, and easily obtain new information.
What is the application process?
We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio.
Our interview process can take about 3 to 4 weeks to complete.
Application ~ 3 Team and Stakeholder interviews Reference checks Offer Diversity and Inclusion Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities.
Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV * LinkedIn Profile * This is a 100% remote role for applicants based in EMEA.
Please share your location and time zone.
* Do you have experience in software testing or Quality Assurance?
If yes, could you describe your experience?
* Please describe your experience with enterprise-level clients.
What was your level of involvement in their engagement?
* This role is open to those who reside in EMEA.
As an ongoing contractor, you would receive all local national holidays in your country as paid holidays, 5 sick days a year, and 24 days of paid time off.
If you are hired, you must provide proof of eligibility to work from your current country and proof of identity.
Would you be willing to proceed with the application and interviewing process and provide this proof if you are hired?
* Select... General Demographic Questions At Testlio, one of our core values is to foster inclusion.
The following demographic questions are voluntary and intended to help us learn about candidates applying to Testlio.
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