Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.The Engagement Lead plays a pivotal role in fostering a positive and cohesive workplace culture.
This role involves managing the entire onboarding experience to ensure new hires feel welcomed and supported, overseeing key internal communications, and developing initiatives that enhance employee engagement and well-being.
This role is responsible for organising events that build community, coordinating health and wellness programs, and implementing feedback-driven improvements.
In addition, the Engagement Lead requires leadership in change management and a commitment to an inclusive and engaged work environment, which is essential in creating an environment where every employee can thrive.Key responsibilitiesOnboarding Management: Lead end-to-end onboarding for new hires, including travel coordination, workstation setup, starter packs, and live sessions to ensure a welcoming start.Onboarding Quality & Culture: Maintain high standards in onboarding by managing facilitators, conducting surveys, and hosting cultural integration events like Gather-around.Internal Communications: Draft and manage company-wide communications, including monthly updates, leaver communications, and key people announcements.Employee Engagement Initiatives: Develop and implement initiatives focused on improving engagement and well-being, including wellness programs and regular engagement surveys.Change & Feedback Management: Lead change management communications and organize feedback sessions to align actions with employee insights.Health, Safety & Well-being: Oversee health and safety standards and wellness programs to support a safe and healthy workplace.Event Coordination: Plan and execute social events, including farewell gatherings, team-building activities, and knowledge-sharing sessions.Social Content Creation: Create engaging social content to boost company presence and promote team cohesion.RequirementsProven (measurable) experience of driving engagement across a growing business.
Facilitating conversation and engagement between the business and staff and amongst the team directly.Experience with employee onboarding, internal communications and event coordination.Proven ability to engage team members both face to face and virtually via video calls, social media etc.A good copywriter for social and business posts on internal channels.Excellent communication and interpersonal skills.Strong organisational and project management skills.Ability to work cross-functionally and build relationships across all levels.Familiarity with change management, employee engagement strategies, and internal communication practices.Experience with onboarding and employee feedback methods and tools is a plus.We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce.
We cater to equitable employee experiences for both in-office and remote team members.
We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits.We believe in the power of ownership.
That's why every full-time team member becomes a part-owner of Stitch.
Our employee stock ownership plan ensures that when the company thrives, you do too.Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work.
It also helps you manage your energy better.
In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.We are committed to the professional growth of our team.
Each year, we allocate $3,000 per full-time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.Employee Assistance ProgrammesWe care about the well-being of our team.
Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life.
Whether it's counselling, advice, or support services, we're here to help every step of the way.Other notable benefits and perksCelebrations for important life and work milestonesDaily team lunches in the Cape Town officeBi-annual work retreatsNew starter dinnersFrequent team and company eventsApply for this job* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf
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