Job category: Banking, Finance, Insurance, StockbrokingContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTo assist the Enforcement Manager to monitor and enforce JSE regulations and rules in line with the requirements of the Financial Market Act to mitigate risks and protect JSE reputation and integrity.Partner for a sustainable marketplace: Stakeholder ExperienceMaintain a professional approach towards our regulatory interactions with the member firms and other relevant stakeholders which promotes our reputation as a trusted, respected regulator.Assess feedback received from the internal and external stakeholders and member firms regarding the professionalism and timeous nature of our interactions with them.Ensure that our behaviour demonstrated aligns with the JSE values.Protect and grow core business: Assistance To Member Application And Onsite Review TeamsAssist Member Application team in conducting due diligence on the applicant.Identify all individuals that require further investigation and stop applications from proceeding.Assist On-site Review team with information in relation to the breaches to be looked at during the review.Protect and grow core business: EnforcementInvestigate alleged breaches of the JSE Rules by the members across all markets that gets referred to the department by external and/or internal stakeholders.Investigate cases of CAPAD breaches by the JSE members as referred to Enforcement by the CAPAD team.Produce enforcement report according to acceptable standard in relation to the investigation conducted.Protect and grow core business: Client Complaints And DisputesFacilitate resolution of disputes between a JSE member and clients in line with the provisions of the JSE Rules.Acknowledge receipt of complaint or enquiry within 48 hours, respond to the complainant/enquirer in respect of the way forward and/or next steps.Ensure resolution of bona fide complaints within 4 weeks of receipt or provide relevant feedback to the complainant if not in a position to resolve within 4 weeks as well provide as an indication by when a resolution is reasonably forthcoming.Follow up weekly on outstanding responses/matters and ensure that feedback is procured timeously, at least weekly, from all outstanding respondents.Ensure that work schedule is updated accordingly and timeously to further ensure that all annotations are the latest and most current assessment of events.JSE ValuesGrowing togetherConnecting for Co-creationMinimum QualificationsBComm or LLB and CFE1-3 years' experience in capital markets and 1-3 years' experience in complex financial and sensitive investigations.Knowledge and SkillsJSE culture and valuesJSE policies and proceduresJSE vision and strategyRelevant JSE product knowledgeRelevant regulatory knowledgePrinciples of project managementBasic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email)Divisional service offeringsBusiness continuity standardBusiness principlesData analysisDecision-making processIndustry trendsInternational Standards for Professional PracticeBusiness writingCapacity planningChange managementClient service strategiesCommunication StrategiesResearch methodologyGiving presentationsChallenging the status quo with a view to improving the environment or people's understandingIdentifying trendsAdapting behaviour to meet major changes at workBuilding and maintaining effective relationships with internal and external stakeholdersEvaluating resource allocationNetworking and building relationshipsEstablishing and maintaining collaborative relationships with peers/subordinates/managersCommunicating complex information orally
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