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Are you passionate about renewable energy and eager to guide customers toward sustainable solutions? We're seeking a dedicated Energy Advisor to join our team and represent Company's with excellence. As an Energy Advisor, you'll play a pivotal role in advising customers on the most suitable solar solutions for their homes, ensuring their needs are met while considering home and roof constraints.
Responsibilities:
Coordinate site visits with the Care Team.
Update weekly availability schedule.
Accept or decline meeting requests.
Prepare for site visits by understanding customer requirements and reviewing satellite imagery of home roofs.
Conduct physical or virtual site visits professionally, addressing customer questions and concerns.
Assess space requirements and obtain necessary information for installation.
Discuss solutions with customers, aiding in decision-making for optimal solutions.
Collaborate with the Energy Consultant for special requirements or considerations.
Provide details of recommended solutions to the Customer Care Team for quotation.
Liaise with installers regarding requirements or special instructions.
Expected Performance:
Conduct up to 3 physical or 4 virtual site visits per day, accommodating a mix as needed.
Be available for Saturday site visits upon customer request, with overtime paid subject to approval.
Provide Site Visit Reports within 24 hours and Weekly Activity Reports promptly.
Key Skills/Experience:
Proficient in English at a business level.
NQF6 certification or higher.
Proficiency in Microsoft Office suite.
Understanding of electricity generation, transmission, and distribution.
Knowledge of home electrical wiring.
Familiarity with solar generation, conversion, and storage for homes.
Experience in solar panel, battery, and inverter installation.
AREP or Solar PV Green Card qualification.
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