End Controller (Cashbuild Internal Applications Only)Description:Ensure relevant documentation for all transactions is checked and recorded when stock and/or fixed assets leave the Store or when Customers return stock.Requirements:Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years' work related experienceAbility to communicate in English and the dominant language spoken in the geographical area where the position is availableMust be literateMust have strong numeric skillsProven attention to detailMust be able to work under pressureMust be willing to work shifts, weekends and Public HolidaysResponsibilities:Ensure no goods leave Cashbuild stores without the relevant documentationEnsure all Customer returns are correctly recorded in the End Controller book and authorisedEnsure backup employee is available for area of responsibility with shift changes, lunch, and tea breaksSign the End Control keys IN/OUT dailyEnsure all exit/entry doors are closed if not in useReport all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to ManagementConduct random searches on Employees when they leave the StoreCustomer Service:Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers' goodsDirect Customers to relevant personnel who can assist them.Performance Expectations:Achieve set targets and complete work accurately and at the required standardDeliver best practice quality/standards as established in the companyFollow through on commitmentsProblem Solving:Identify problems and seek root causesResolve problems and escalate issues accordinglyDecision Making:Make decisions within the framework of company policies and within set timelinesImplement decisions made in line with agreed processes and policiesPlanning:Plan within the framework of operational/department policies and proceduresPressure Management:Handle pressure well and maintain control over responses irrespective of time or workload pressuresCommunication:Demonstrate courtesy and effectiveness when dealing with others in day-to-day communication in line with company valuesEnsure relevant information is shared with appropriate stakeholders
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