(Email & Chat) Customer Engagement SpecialistAre you a problem-solver who thrives on connecting with people through written communication?
Join our growing team as a Customer Engagement Specialist and make a real impact by delivering exceptional support to our valued clients!Why This Role MattersAs a Customer Engagement Specialist, you will be the go-to person for our clients' questions and concerns.
Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service.
If you're passionate about creating positive customer experiences, this is the role for you!What You'll DoEngage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions.Understand Client Needs: Build strong relationships by personalizing your approach to each interaction.Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction.Collaborate: Work closely with team members to share insights and develop innovative customer support strategies.Improve Processes: Gather feedback to refine our services and identify areas for growth.What We're Looking ForExperience: At least 1 year in customer support or a similar role.Communication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalism.Tech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets.Composure: Ability to remain calm and solution-oriented, even under pressure.Industry Insight: Knowledge of eCommerce and CRM systems is a plus.Your Tools & SetupA personal PC or laptop (minimum i5 processor or equivalent).A stable internet connection with at least 15 Mbps upload and download speeds.Perks And BenefitsCompetitive Pay: Up to $4 USD per hour.Health & Wellness: Comprehensive health and dental coverage.Paid Time Off: Recharge and take care of yourself.Performance Bonuses: Be rewarded for outstanding contributions.Remote Work: Enjoy the flexibility of a permanent, full-time work-from-home setup.How To ApplyCopy and paste this link into your browser: https://bit.ly/cs-application-link.Use the application code: JAZZHR.If you're ready to create meaningful customer connections and grow with an innovative team, we'd love to hear from you.
Apply today!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesInternet Publishing
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