Date Posted: 09/16/2024
Req ID: 39718
Faculty/Division: Temerty Faculty of Medicine
Department: MedIT
Campus: St. George (Downtown Toronto)
Position Number: 00054365
Description: About us:
Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science, and the rehabilitation sciences sectors.
Your opportunity:
MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value-based, sustainable technology solutions that enable the Faculty to achieve its academic mission.
As the Elements Client Support Coordinator, working under the direction of the Senior Director, Information Technology, you will be responsible for coordinating the roll out and ongoing support for the Elements profile system, which feeds information to Discover Research - a web-based enterprise discovery tool designed to showcase, highlight and celebrate our researchers and scholars and their scholarly work. You will work closely with project stakeholders at the divisional and department level, as well as the central project team in the Office of the Vice President Research and Innovation to keep up to date with project developments, provide feedback and report progress. You will be responsible for implementing the faculty level communications plan to notify faculty and staff of this tool, conducting user experience sessions to improve processes, and developing training materials in a variety of formats that support the needs of the users. You will also be responsible for directing the work of a small team of casually-staffed profile curators.
Your responsibilities will include: Overseeing day-to-day administration of the Elements profile system and serving as the first point of contactImplementing communication plans that support outreach goals and objectivesTraining end-users on procedures and the use of supported IT systems and training staff on new system featuresDeveloping and editing standard operating procedures for IT servicesConducting needs assessments to determine end-user technical requirements and providing consultative advice on IT issuesEssential Qualifications: Bachelor's Degree or acceptable combination of equivalent experienceMinimum four years of related experience in application supportExperience designing, testing, and modifying graphic programming codeExperience implementing communication plans and promoting events and programsExperience delivering training sessions in different settings (classroom, one-on-one, videoconference) and developing training materialsExperience developing standard operating procedures and drafting technical documentation for project plansAdvanced proficiency with MS Office Suite, survey tools, and videoconference platformsExperience with SSRS reportingStrong communication (oral and written) and strong inquiry skills; excellent presentation and listening skills, natural empathy, and patienceAbility to communicate effectively with non-technical usersExcellent analytical, organizational, and problem-solving skillsAbility to work well as a team member in a multi-professional environment working with a wide range of faculty, staff, and studentsDemonstrated initiative and ability to work independentlyAbility to meet deadlines and work effectively under pressure or with competing prioritiesAbility and inclination to keep one's technical skills up-to-date and relevantAssets (Nonessential): Experience with UX design and its principlesTo be successful in this role you will be: InsightfulTeam playerPlease Note: This is a term position ending in September 2025.Closing Date: 09/24/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $79,874 with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Sharon Hung
Lived Experience Statement:
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement:The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity, and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
Accessibility Statement:The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact ******.
#J-18808-Ljbffr
