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Drive the strategic development of the Events team to meet current and future needs of the EEMEA business. This encompasses the entire operational processes related to Events, ensuring a "Best in Class" service is created and maintained through developing & implementing solutions to maintain and improve Franchise/HCP satisfaction, maximise cost efficiency and demonstrate effectiveness. Lead and inspire the events team members across the EEMEA region to deliver, focusing on continuous improvement, ensuring alignment and sharing best practice. Collaborate with global SME's in events, compliance and finance to deliver events 'Excellence' within the region and be seen as an example internationally.
Key Activities & Responsibilities:
Drive strategic development of events team to be a trusted partner of the business
Develop and deliver KPI's for the events team in line with strategic vision
Collaborate with global events teams to ensure best practice and alignment
Manage Events team members - in geographical locations across EEMEA – On-boarding of new team members, running team meetings to drive alignment & engagement, recruitment when required
Regular reviews of events team structure to ensure efficiency & effectiveness.
Drive collaboration with marketing and commercial teams through regular communication, VOCs & meetings
Build close collaboration with marketing franchise leads/site leads
Partner with the Education programme manager & Marketing to develop annual MedEd/events plan
Ensure execution of annual MedEd/events plan, monitor changes and adjustments
Promote adult learning philosophies for MedEd events to deliver best in class events
Budget monitoring with events team and finance, deliver regular updates for reporting to leadership
Drive event follow up to demonstrate change of behaviour utilising online tools
Regular review of systems and tools to ensure efficiency and effectiveness
Regional link with global facilities managers
Delegate and distribute the workload to ensure capacity used effectively. Responsible for the team members' performance managements, team development and succession plans
Supervise team members to work with Event Invoicing to ensure timely payments
Supervise team members to work with Prof Affairs to book Faculty for Events
Supervise team members to work with Event Logistics to ensure timely booking of flights/hotels etc
Develop, maintain and improve Franchise/HCP satisfaction through regular communication and VOC's
Deal with bigger Meetings – NSM, MYMM etc.
Regular review of processes to ensure updates to any regulations, compliance policies are updated, including review and improvements to any digital platforms being used.
BCD Link for EEMEA
Ensure Ethics points are logged for any events process issues and investigated to resolution
Supports team members and peers with complex event needs
Liaises with franchise product managers on a regular basis to discuss events already working on and upcoming events to start managing in the team
Budget tracking for events managing and overall team adherence to budget tracking
Partner with Professional Affairs to ensure HCP interactions are compliant. (as dictated in country)
Ensures all HCP information is stored effectively with GDPR and Compliance policies in mind
Adhere to the Franchise and Compliance Events strategy. To be involved with a detailed review of all processes, procedures, methods and tools to determine adequacy to meet the current requirements for the events planning service
Build and maintain relationships with other Functions while driving leverage opportunities across the areas
Ensures all Compliance and Quality policies are implemented and applied in any undertaking of events planning
Deal directly with sales force / product managers in relation to Event Reviews on a regular basis. The Events Manager will liaise with all the major functions of the business such as Business units, Compliance, Finance and more to achieve key activities on a local, EEMEA and / or cross-divisional level
Work with all virtual event platforms required by the business and ensure the events planning team are fully trained and able to support the requirements of the business for virtual and face to face activity as the environment changes and evolves
Key Requirements:
8+ years' of experience including People Management role
Bachelor's Degree desired but not essential
Previous event management experience or project planning
Experience of adult learning philosophies
Ability to work out of standard working hours to meet the event requirements
Confidence with virtual event platforms and their features
Desirable:
Work experience in a Medical Device/Pharmaceutical company
Experience of the EEMEA region
Knowledge of MedTech Compliance
CAPS contract management system
Experience of dealing with many stakeholders to complete all required work including any complex requirements
Good problem-solving skills
Flexibility to be able to support business needs for events
Excellent communication skills
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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