Job title : Education Services Operations Lead Job Location : Western Cape, Cape Town Deadline : December 06, 2024 Quick Recommended Links Jobs by Location Job by industries The Role This position will work closely with team colleagues, Finance, Client Success, Marketing, HR and external vendors to manage the day-to-day operations of the Education Services function.
This role requires solid experience with Learning Management Systems and ecommerce/subscription administration, coordination of virtual and onsite training events, customer support, client and vendor liaison, and financial and analytical reporting.
This is a new role which will help us to establish new processes, set up and support new services and set up our systems (data and learning platforms) for success.
Key responsibilities Run and maintain the Xceptor Learning Management System (Academy) ensuring a slick user/learner experience Manage stakeholder governance, undertake client follow-ups and engagement to review learning needs, consumption, value to-date and manage renewals Collaborate with the Marketing team to create and maintain a series of LMS/Hubspot automated workflows and campaigns to drive learner consumption Develop and oversee data reporting systems and integrations to accurately track key metrics such as revenue, pipeline, project KPIs, learner consumption, and client/partner analysis.
Interpret and analyse this data to provide actionable insights and trends at both the management and client/partner levels. Manage subscriptions, purchases, invoicing, renewals, and operational processes for clients and partners, including managing the provision Xceptor training lab access Communicate with client, sales and partner teams to provide updates on training course schedules/availability, course updates, and other announcements as needed. Collaborate with the Instructional Designers and product team to craft and publish learning plans and catalogues to inform learners of available/recommended training Create and maintain external and internal learning collateral and documentation –'how-to'/admin guides, processes, email notification templates, course outlines, learning plans, certification and subscription information Oversee administration of new courses and resources in the Academy – including testing and managing access through various learning plans and catalogues Organise schedules and administrative tasks for instructor-led training courses, liaising with trainers, client/partner key contacts, and course participants. Provide support for the Xceptor certification programme including dealing with enquiries, vendor liaison and day-to-day administration Provide global client/partner/team support, as needed, across required timezones Manage external vendor/third party relationships for LMS, software, other services.
Project execution as needed for new vendor selection and associated transformation projects (for example, sourcing and implementing new LMS) Support internal LMS needs, provide system support, assist the team, as needed Required education and experience Learning Management System management, maintenance and administration Subscription management Customer/partner training coordination Salesforce, Rocketlane, Gainsight, Power BI or other similar tools and systems Data analysis skills for analysing large datasets from multiple sources.
Adept at queries, report writing, dashboard creation and presenting findings Technical know-how of APIs and integrations for learning management systems and data tools Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Testing, troubleshooting and maintenance of elearning packages Exceptional communication, customer service and client engagement skills Self-starter who can prioritise and accurately complete work on concurrent projects and tasks with minimal supervision Adept at process formulation and cross-functional collaboration Acute attention to detail Learns quickly and takes both initiative and responsibility for their work Creative and innovative.
Excellent command of the English language both written and spoken Additional Eligibility Requirements Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employees of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Teaching Jobs jobs