Role
Youll be working within an education company that runs a wide range of highimpact education programmes.
The Programme Coordinator will provide core support for the programmes team and will be responsible for operations and coordination of programmes as well as continually communicating and gathering feedback from the students volunteers and families that engage with our programmes.
Your work will involve leading on pupil registration managing parent communication and recruitment of volunteers to assist on the various programmes.
As an Education Programme Coordinator you will also be monitoring data to ensure that we are capturing our impact which will enable us to reach more students to join our education programmes.
You will be the first point of contact for students parents and volunteers and you will ensure that our education programmes are streamlined automated running smoothly so that students tutors mentors and parents have an engaging educational and enjoyable experience with our education programmes.
Responsibilities
Youll be involved in:
Reviewing applications for candidates that have applied to our education programmesEnsuring that payment has been receivedOnboarding new students and their families to ensure that have a good understanding of our programmesSetting up online workshops group coaching sessions and other online activities involved within the programmeRecruitment onboarding and management of volunteer tutors and mentorsCustomer support and service responding to new enquiriesProviding a prompt response to new enquiries and resolving any issues as soon as they ariseGathering feedback & collecting data from students and parentsProducing and submitting internal and external endofprogramme reports including all of the necessary dataAssisting with other tasks in order to meet the companys mission and visionResults
Well know that youre doing an excellent job when:
You are able to anticipate make adjustments and prevent potential problems before they ariseYou are able to have a good understanding of each of our educational programmes You are able to work promptly and efficiently with all parts of our programmesYou take programme ownership and remain responsible and accountable for the smooth coordination of all programmes including student onboardingYou have a positive attitude and are committed to building positive relationships with all staff and external stakeholders including parents students volunteers and fundersYou are capable of juggling a number of deadlines and prioritising the most timesensitive tasks and projects.You build skills within the company by attending external courses running internal training & development courses and supporting other staff to grow within the organisation.Requirements
Well consider candidates that have:
Relevant Degree or equivalent experienceExperience of report preparation and formatting of documents including spreadsheets and word documents.Experience of working with a range of databases or CRM systems including all aspects of data gathering and migration input and monitoring.Have strong project management support skills and a systematic approach to work.Have excellent organisational skillsHave good written and verbal communication skills with an eye for detail.Have excellent IT Skills (including Google Suite).Essentials Were looking for team members that can work up to 40 hours/week with a minimum of 20 hours/weekWorking hours are typically MonFriday 8am5pm (UK time)Be able to work from home (using a quiet space)Have fast reliable landline internet connection (ADSL or fibre)You will not be able to use mobile internet as this role requires highquality consistent internet useHave your own desktop or laptop with a minimum I3 processor and 4GB RAMHave a backup power solution such as a UPS inverter or generatorYou will be provided full training for your roleThe pay will be 3.50 per hour (Nonnegotiable)
