Job title : eCommerce Integration Engineer
Job Location : Western Cape, Cape Town
Deadline : December 12, 2024
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KEY RESPONSIBILITIES Digital Integration Project Engagement Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment. Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement. Provision of go-live "hyper care" support for new customer integrations until a business-as-usual state is achieved.
Customer Support Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues. Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.
General Tasks Collating and documenting feedback from customers & co-workers to drive future systems development. Participation in testing and documentation of system updates and major releases to ensure timely delivery. Providing cover for other team members as required by the business or for periods of absence.
Knowledge & Experience Essential Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2). Knowledge of transactional and business processes.
Desirable A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only). Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc. A detailed understanding of buyer/supplier integration technologies including punchout and EDI. Exposure to service management systems, especially ServiceNow
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