Job Description - Ecommerce- Domain Trainee – English – Onsite Johannesburg (CPG055774)
Job TitleEcommerce- Domain Trainee – English – Onsite Johannesburg Company OverviewGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
ResponsibilitiesSupporting Business by ensuring all Ecommerce Finance deliverables are metCross training across all Ecommerce Finance ProcessesProcessing, reconciling, analyzing, and problem-solving to improve processes in the Customer Refunds spaceEnhancing, automating, streamlining & mapping processesPerforming quality checks in the process as agreedDriving standardization and global best practices within the organizationEnsuring SOPs are up to datePreparing month-end reconciliation/supportEnsuring proper backups are in place for seamless service delivery to clientsResolving Zendesk tickets by investigating and processing customer online refundsProviding customer service and query resolutionManaging payment settlementsReconciling and clearing of GLsSupporting Team LeaderReporting to businessApprovals and validationsDriving process improvementQualifications we seek in you!Minimum Qualifications / SkillsDiploma in FinanceMinimum 5 years' experience in a finance/operations rolePreferred Qualifications/ SkillsExcellent, clear, and proficient communication with stakeholders at various levelsAttention to detail and proactiveAdaptable to a changing work environmentAbility to investigate issues and take necessary resolution actionDeadline driven, can work both independently and as part of a teamPositive attitude and great work ethicPerform to ethical standardsServe the customer and must be results drivenAbility to handle multiple tasksWhat can we offer?Attractive salaryStable job offers - employment contractWork in a multicultural and diverse environment with employees from over 30 countriesGenpact supports professional training and great career development opportunitiesFree access to our award-winning learning platformBenefits such as meal tickets, medical services, insurance, additional vacation days, or partner discountsNote: In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
Equal Opportunity Employer: Genpact considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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