Job title : Ecommerce- Assistant Manager
Job Location : Gauteng, Johannesburg
Deadline : December 11, 2024
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Responsibilities Supporting Business by ensuring all Ecommerce Finance deliverables are met To cross train across all Ecommerce Finance Processes This role is responsible for Processing, reconciling, analyzing, problem solving. This entails improving processes in the Customer Refunds space Enhance, automate, streamline & map processes Performing Quality checks in the process as agreed Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions Ensure SOPs are up to date Prepare Month End Recon/Support Ensure proper back-ups are in place for seamless service delivery to client Resolving Zendesk Tickets bu investigating and processing customer online refunds Customer service, Query resolution Payment Allocation Payment settlements Reconciling and clearing of GL'S Support Team Leader Reporting to business Approvals and validations Drive process Improvement
Qualifications we seek in you!
Minimum Qualifications / Skills Diploma in Finance Relevant years' experience in a finance/ operations role Customer service experience SAP, Excel
Preferred Qualifications/ Skills Excellent, clear and proficient communication with stakeholders at various levels Sound decision making in evaluating problems Attention to detail and proactive Adaptable to a changing work environment Ability to investigate issues and take necessary resolution action Deadline driven, can work both independently and together as part of a team Positive attitude and great work ethic Perform to ethical standards Serve the customer and must be results driven Ability to handle multiple tasks
Accounting / Financial Services jobs