Job Description - Ecommerce – Assistant Manager – English – Onsite Johannesburg (RET005952)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Ecommerce- Assistant Manager – English – Onsite JohannesburgResponsibilitiesSupporting Business by ensuring all Ecommerce Finance deliverables are metCross training across all Ecommerce Finance ProcessesProcessing, reconciling, analyzing, and problem solving, particularly in the Customer Refunds spaceEnhancing, automating, streamlining, and mapping processesPerforming quality checks in the process as agreedDriving standardization and global best practices within the organizationEnsuring SOPs are up to datePreparing Month End Recon/SupportEnsuring proper back-ups are in place for seamless service delivery to clientResolving Zendesk Tickets by investigating and processing customer online refundsCustomer service and query resolutionPayment allocation and settlementsReconciling and clearing of GL'sSupporting Team LeaderReporting to businessApprovals and validationsDriving process improvementQualifications we seek in you!Minimum Qualifications / SkillsDiploma in FinanceMinimum 5 years' experience in a finance/operations roleCustomer service experienceSAP, Excel proficiencyPreferred Qualifications/ SkillsExcellent communication with stakeholders at various levelsSound decision-making in evaluating problemsAttention to detail and proactiveAdaptable to a changing work environmentAbility to investigate issues and take necessary resolution actionDeadline driven, can work both independently and as part of a teamPositive attitude and great work ethicPerform to ethical standardsServe the customer and be results drivenAbility to handle multiple tasksWhat can we offer?Attractive salary and benefits such as Medical Aid, Retirement and risk benefits.
Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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