E-Commerce Coordinator

Job Title:E-commerce Coordinator

Introduction:
Are you passionate about e-commerce and eager to gain first-hand experience in a rapidly growing business? We are looking for a dynamic E-commerce Coordinator to join our team in Cape Town. This is an ideal opportunity for someone who is motivated, adaptable, and ready to take on the challenges of a fast-paced environment while learning and growing in the e-commerce field.
Key Responsibilities:
Handle customer service inquiries and resolve order-related issues promptly and effectively.
Support the customer service team with website, product, order, and warehouse-related questions.
Stay informed about product deliveries, stock replenishments, and preorder timelines to ensure smooth operations.
Monitor inventory levels and assist in coordinating special campaigns, subscriptions, and ad-hoc projects.
Participate in the planning and execution of promotional drives and marketing initiatives.
Assist with personalization initiatives to enhance the customer experience.
Manage orders, including processing returns, exchanges, and collections on a daily basis.
Prepare weekly reports on customer service performance and feedback, identifying areas for improvement.

Requirements:
Relevant tertiary qualification in a related field.
Previous experience in e-commerce, digital marketing, or social media management.
Excellent written and verbal communication skills in Afrikaans and English (essential).
Comfortable working in a fast-paced, continually changing environment.
Strong organisational and project management skills.
Strong leadership qualities with a proactive, can-do attitude.
Analytical mindset with the ability to interpret data and make actionable recommendations.
A natural sense of empathy and understanding of customer needs.

Application Process:
If you meet the above requirements and are excited about the opportunity to contribute to our growing e-commerce team, please submit your CV