We are seeking a detail-oriented and proactive E-Commerce Assistant to join our dynamic team. The ideal candidate will be responsible for supporting the day-to-day operations of our online stores (Takealot, Amazon, OneDayOnly and Makro Marketplace), ensuring a seamless and positive customer experience. This role involves various tasks related to product listings, order and return processing, customer support, and overall e-commerce optimization.
Responsibilities:
Product Management:
Create and update product listings with accurate and compelling descriptions, images, and pricing.
Monitor and manage inventory levels to prevent stock outs and overstock situations.
Order Processing:
Process online orders promptly and accurately, ensuring timely fulfillment.
Coordinate and manage order shipments and returns efficiently.
Address any order-related issues or discrepancies promptly.
Customer Support:
Respond to customer inquiries and provide timely and helpful information.
Handle customer complaints or issues, striving for positive resolutions.
Monitor customer reviews and feedback to identify areas for improvement.
Website Maintenance:
Regularly update and maintain the e-commerce websites, ensuring a user-friendly and visually appealing interface.
Work with API to troubleshoot and resolve any technical issues.
Analytics and Reporting:
Utilize analytics tools to track and analyze e-commerce performance metrics.
Generate regular reports on sales, customer behavior, and other relevant KPIs.
Provide insights and recommendations for optimizing the online shopping experience.
Qualifications:
Education and Experience:
Matric Certificate.
Bachelor's degree in business, marketing, or a related field is a plus.
Previous experience in e-commerce, retail, or a similar role is a plus.
Skills:
Proficiency in e-commerce platforms and content management systems.
Strong attention to detail and organizational skills.
Excellent written and verbal communication abilities.
Familiarity with digital marketing.
Problem-solving and decision-making skills.
Driver's Licence.
Team Collaboration:
Ability to work collaboratively with cross-functional teams, including marketing, IT, and customer service.
Adaptability:
Willingness to adapt to a fast-paced and evolving e-commerce landscape.
Ability to multitask and prioritize workload effectively.
Benefits:
Competitive salary.
Professional development opportunities.
Employee discounts.
Positive and collaborative work environment.
If you are passionate about e-commerce, customer satisfaction, and contributing to a growing business, we encourage you to apply. Join us in shaping the future of our online store and delivering exceptional experiences to our customers.
Job Types: Full-time, Temp to permContract length: 6 months.
Pay: R10000,00 - R20000,00 per month.
Application Question(s):
Do you own your own car?
What driver's licence code do you have?
License/Certification:
Driver's licence (Required).
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