E-Comm Customer Service Advisor

Job title : E-Comm Customer Service Advisor
Job Location : Gauteng, Johannesburg

Deadline : December 15, 2024

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Core competencies To interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation. Tracking and closure of, all queries, incidents, problems and requests for service from all end users. Concentrating on resolving the issues, escalating learning and focusing on root cause of issues. Excellent command of English language (both verbal and written) Solid organizational, administrative, time management skills and keen sense of attention to detail. Ability to manage client's expectations Customer Focused - ability to excel in the provision of service Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods Solution Orientated with a proactive approach to problem resolution and detail
Requirements Retail experience. An ability to communicate with customers easily and effectively, with strong negotiation skills. A 'customer first' attitude and approach to working Computer literacy Organisational and administration skills

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