Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Job Title:Dynamics 365 CRM Consultant Job Purpose:The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client's processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.
Responsibilities:Lead requirements gathering sessionsDocumentation of business processes and requirementsLead the development of Use Cases and Design document artifacts to effectively convey requirementsConfiguration of Dynamics CRMTest script creation, planning and executionTrain documentation creationDelivery of on-site and virtual training sessionsDocumentation of Data Mapping for integration and migration tasksRequirements:Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, PortalsProfessional experience of Microsoft Power Platform and pluginsProfessional experience of the methods and tools used to customize and extend Dynamics 365 solutionsExperience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data ServiceStrong workshop, facilitation and presentations skillsGood understanding of DevOpsGood understanding of testing methodologiesCertifications – Six Sigma, Lean, Agile desirableWork proficiency in English requiredSalary:Market Related
Application Process:Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number 202623 in the subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
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