Dynamic 365 CRM ConsultantThe Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client's processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.The Dynamics CRM consultant must have a good knowledge of Dynamcis 365 and participates in the design and architecture sessions, gather and document business processes and requirements for the project.
Assist with architecting the CRM system, related customizations, portals and is responsible for delivering high-quality CRM technical/business solutions.
In the role the consultant supports sprint planning, provides updates on progress at daily stand ups and when required works with Process Owners to clarify / amend / create user stories.
Dynamic 365 CRM Key Responsibilities: Leading requirements gathering sessionsDocumentation of business processes and requirementsLeading the development of Use Cases and Design document artifacts to effectively convey requirementsConfiguration of Dynamics CRMTest script creation, planning and executionTraining documentation creationDelivery of on-site and virtual training sessionsDocumentation of Data Mapping for integration and migration tasks Requirements: Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, PortalsProfessional experience of Microsoft Power Platform and pluginsProfessional experience of the methods and tools used to customize and extend Dynamics 365 solutions.Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service.Strong workshop, facilitation and presentations skills.Good understanding of DevOpsGood understanding of testing methodologies.Certifications – Six Sigma, Lean, Agile desirable.Working proficiency in English requiredClear ITC and clear criminal record