Safari JOBS is searching for a Duty Manager for a very busy, well-established, premier 5* establishment situated in a breath-taking area of Stellenbosch.The Duty Manager is responsible for ensuring that the guest experience, from arrival to departure, is seamless in accordance with all policies and procedures set.Due to the live-out nature of this position, our client can only consider applications from Stellenbosch, Paarl, Franschhoek, Somerset-West, and the Northern Suburbs.If you currently reside outside of these areas but are seriously open to relocating, please specify so in your application.Minimum Requirements:Clear criminal record and excellent employment track record;Grade 12 plus diploma/certificate in Hospitality/TourismPreferably 2 - 3 years previous experience working at the front deskPassionate about the hospitality industryExcellent interpersonal & communication skills - written and verbalAbility to maintain a professional working relationship with all departments and across cultures and religionsAble to deal with very distinguished clienteleGood basic computer & administration skillsFlexible to work night shiftsKey Attributes:Must be well-presented; Honest, flexible and accountable;Friendly, helpful and outgoing; Professional manner and attitude;Natural warmth and friendliness; Punctual & self-disciplined;Extreme attention to detailResponsibilities:Ensure the highest standards are kept in guest service, cleanliness and maintenance standardsMonitors Guest Relations employees to make sure all guests receive prompt and personal recognitionOversee all Guest Relations processesAssist in employee relations processesAble to carry out and complete all duties responsible for a Guest Relations Officer and Night AuditorAttend morning meetingsAble to compile the roster, roster managementSet up and create training for all new recruited Guest Relations OfficersEnsure that all guest queries are taken and processed in a speedy and efficient mannerEnsures that all Guest Relations Officers adhere to the established policies and procedures of the establishmentEnsure attention to detail in all tasks givenEnsure all Guest Relations Officers are trained on all aspects of the establishmentCompensation:CTC monthly remuneration: NEG. DOE & qualifications. Please advise your salary expectation upon application;Pension fund contributions: Included within the CTC but is voluntary / not compulsory to take;Uniform – TBC;GratuitiesWorking Days / Hours: 5 days on (shifts), 2 days offEligibility:This position is only open to South African Citizens / Residents with valid RSA ID's etc. in place.Any finer details will be discussed directly with short-listed candidates.Application Process:Through this platform please send your CV (Word doc / editable PDF ONLY) – completely up to date as at AUGUST 2024. Within your CV please ensure the following is included:Photo: RECENT head & shoulders photoCareer history: COMPLETELY up-to-date & including periods worked at each employer;References: Contactable references for all employers at positions held within the last 10 years;IF YOUR APPLICATION IS SHORT-LISTED:Safari JOBS will be in touch with you ASAP to arrange a screening call / interview with you, and to collect the following additional information potentially needed to accompany applications to the employer. (So please have this info ready on file to send us ASAP if requested):WRITTEN REFERENCES: If you have any readily available to share;QUALIFICATIONS: Copies of most pertinent/ relevant related certificates, diplomas etc;OTHER: ID copy, copy of most recent payslip / proof of income, driver's licence if available / requiredSafari JOBS thanks you in advance for applying for this vacancy. Should you not hear from us within 5 working days, please kindly consider your application unsuccessful for this particular position.
#J-18808-Ljbffr
