Duty Manager

Duty Manager – Stellenbosch R19 000 – R23 000 CTC You will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.
Main requirements:

Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
Preferably 2 - 3 years previous experience working at the front desk in a 5* establishment
Passionate about the hospitality industry
Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
Excellent interpersonal & communication skills, written and verbal.
Ability to maintain a professional working relationship with all departments and across cultures and religions
Able to deal with very distinguished clientele
Flexible to work night shift
Protel experience

Main responsibilities:

Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
Monitor Guest Relations employees to make sure all guests receive prompt and personal recognition
Oversee all Guest Relations processes
Assist in employee relations processes
Attend morning meetings
Able to compile the roster, roster management
Set up and create training for all newly recruited Guest Relations Officers
Ensure that all guest queries are taken and processed in a speedy and efficient manner
Ensure that all Guest Relations Officers adhere to the established policies and procedures of the estate
Ensure attention to detail in all tasks given
Ensure all Guest Relations Officers are trained on all aspects


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