Company DescriptionThe iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.Job DescriptionTogether with the FOM, supervises and delegates duties to front office team members and prepares work schedule for them.Proper room allocation and confirmation of relevant guest information, verifying guest's payment method.Plans weekly schedules, monitors team attendance, and manages leave calendar.Supervises all sections and suggests improvements in operation where opportunities to develop service standards are found.Plans and organizes departmental periodical training sessions on courtesy, efficiency, and job knowledge.Ensures good communication and cooperation between front office department and other departments.Performs all duties applicable to the night shift ensuring all reports, system checks, as well as run of the day (date system change) are performed according to standards and hotel requirements.Maintains a personalized service standard of the reception through constant training and motivation of team members.Liaises closely with Housekeeping to ensure that optimum number of rooms are available and all incoming guests' requirements are met.Reads all reservation correspondence prior to guest arrival to understand the needs and wants of the guests, updating and correcting information in Opera accordingly.Conducts daily briefings.Blocks special room requests and personally checks them prior to guest arrival.Ensures that the service of the front office host team is prompt and attentive at all times.Handles and resolves guest complaints and anticipates guests' needs.Ensures guest documents and information are available and up-to-date.QualificationsPrevious leadership experience required.Computer literate in Microsoft Windows applications required.University/College degree in a related discipline preferred.Must possess a professional presentation.Strong interpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast-paced environment.Ability to work cohesively as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.
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