Duty Manager (Hospitality)

PLEASE READ FULL AD BEFORE APPLYINGREQUIREMENTS ARE ESSENTIALApplicant MUST BE Able to carry out and complete all duties responsible for a Guest Relations Officer and Night AuditorDuty Manager – StellenboschR19 000 – R23000 CTCYou will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.Main requirements:Grade 12 plus diploma/certificate in Hospitality Industry/TourismPreferably 2 -3 years previous experience working at the front desk in a 5* establishmentPassionate about the hospitality industryExcellent interpersonal- & communication skills, written and verbal.Ability to maintain a professional working relationship with all departments and across cultures and religionsAble to deal with very distinguished clienteleFlexible to work night shiftProtel experienceMain responsibilities:Ensure the highest standards are kept in guest service, cleanliness and maintenance standardsMonitors Guest Relations employees to make sure all guests receive prompt and personal recognitionOversee all Guest Relations processesAssist in employee relations processesAttend morning meetingsAble to compile the roster, roster managementSet up and create training for all new recruited Guest Relations OfficersEnsure that all guest queries are taken and processed in a speedy and efficient mannerEnsures that all Guest Relations Officers adhere to the established policies and procedures of the estateEnsure attention to detail in all tasks givenEnsure all Guest Relations Officers are trained on all aspects