Duty Manager - Delaire Graff Lodges & Spa

Delaire Graff Lodges & Spa is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set. Main responsibilities: Ensure the highest standards are kept in guest service, cleanliness and maintenance standards Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition Oversee all Guest Relations processes Assist in employee relations processes Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor Attend morning meetings Able to compile the roster, roster management Set up and create training for all new recruited Guest Relations Officers Ensure that all guest queries are taken and processed in a speedy and efficient manner Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate Ensure attention to detail in all tasks given Ensure all Guest Relations Officers are trained on all aspects of Delaire Graff Main requirements: Grade 12 plus diploma/certificate in Hospitality Industry/Tourism Preferably 2 -3 years previous experience working at the front desk Passionate about the hospitality industry Excellent interpersonal- & communication skills, written and verbal. Ability to maintain a professional working relationship with all departments and across cultures and religions Able to deal with very distinguished clientele Must be well-presented Honesty, Flexibility and Accountability Friendly, helpful and outgoing Professional manner and attitude Natural warmth and friendliness Punctual & self-disciplined Extreme attention to detail Good basic computer & administration skills Flexible to work night shifts