Are you passionate about providing exceptional guest experiences? Do you have a knack for making people feel welcomed and valued? A renowned hospitality company in the stunning city of Cape Town, South Africa has an exciting new job opportunity for a Dutch speaking Experience Associate to join their team! If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you! Join this team in creating memorable moments for their guests and contributing to their reputation as a premier hospitality destination.Your key job responsibilities as the Dutch speaking Experience Associate in Cape Town, South Africa:Communicate with guests via email and phoneAssist guests with online check-in and check-out proceduresProvide information about our facilities, services, and local attractions in DutchHandle guest inquiries, requests, and complaints promptly and effectivelyCoordinate with other departments to fulfill guest needsMonitor guest feedback and take proactive steps to enhance their experienceCollaborate with team members to uphold our high standards of service excellenceContribute to a positive and productive team environmentRequirements for this Dutch speaking Experience Associate job in Cape Town, South Africa:Proficiency in spoken and written Dutch, ensuring effective communication with Dutch speaking guestsStrong customer-centric mindset with a genuine passion for delivering outstanding serviceExcellent interpersonal skills and the ability to build rapport quicklyPrevious experience in a customer-facing role, preferably in the hospitality industryExceptional problem-solving abilities and a proactive approach to guest needsFlexibility to work varying shifts, including weekends and holidaysFamiliarity with reservation and property management systems is a plusA positive attitude and a strong sense of professionalismIf you meet the above requirements for this Dutch speaking Experience Associate job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to ****** today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
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