Client Success Manager - HUAWEI ADCORP BLUControl of day to day activities of the Regional Network Operations, ensuring optimum performance and expansion of the network continually meeting the needs and expectations of the customer.Provide technical leadership, vision and expertise ensuring staff competencies meet the convergent technological challenges of the future.Compulsory ResponsibilitiesPlanning and MonitoringPlan the day to day duties and responsibilities of Radio Network Operations staff, including arrangement of tasks and leave, etc.Ensure that a routine program (as per the standing procedure) is in place and monitor the performance of these O & M radio routines.Perform an annual assessment of each member of staff as per the company policy, using the above objectives and performance.Submit reports to designated management, as per requirements.Prepare the annual budget needs and manage the budget allocations.Ensuring Resources Availability and Adherence to ProceduresMaintain a sound working relationship between the network operations section and all associated parties, within the company and external.Define objectives for the staff so that management and company objectives are met.
Measure the performance of the staff against those objectives.Be responsible for the general housekeeping and upkeep of all allocated BTS sites.Ensure that all staff are applying procedures in their day to day activities, especially regarding all documentation.Ensure that resources, both material and human, are available for all planned network expansions to take place as per schedule.Improve network availability and quality on a continuous basis.Ensure that all key performance areas for radio Engineers, Transmission Engineers and OMBs, are met.Ensure that all team members are understanding their job scope and managing the full regional team.Hold regular meetings with staff under your control to manage the sections' performance, special projects and communicate any issues from staff to management or vice versa.Ensure policies and procedures are adhered to through ISO 9001, ISO 14000 & QMS.Manage and track each domain in the region to ensure the region is under control.Other Competencies/Attributes:Self-Disciplined, motivated, energetic self-starter with exemplary work ethos.Proven initiative with the ability to work under stress while meeting deadlines.Excellent communication skills with the ability to motivate & control contractors and staff.Be of sober disposition.Minimum Requirements:Telecoms or light current electronics related diploma or degree.Must have natural leadership ability with a minimum of five years' experience in the telecoms industry with at least two years actively performing Radio Engineer functions in the GSM environment.Six or more years of experience in Telecom, the majority of which in Engineering and Build.Demonstrated Team Leading and Project Management Skills.Ability to multi-task and work in a high-pressure environment.Budgeting and financial processes.Ability to work day, evening or night shifts and holidays as required.Good verbal and communication skills.Seniority LevelMid-Senior levelEmployment TypeContractJob FunctionManagementIndustriesTelecommunications
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