Job category: Others: Transport and Logistics
Contract: Permanent
EE position: No
IntroductionA leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
The Driver Supervisor is responsible for driver performance, driver branding, driver supply, and client satisfaction relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.
Key Responsibilities: Driver Performance: Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft action plans for improvement, while duly recognizing and rewarding top-performing drivers.Compliance: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.Reporting: Generate regular reports on Independent Contractor performance and KPIs. Utilize data-driven insights to propose enhancements for Independent Contractor performance and ratings.Driver Supply: Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.Relationship Building: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof.Minimum Requirements: Minimum of Grade 12 certificateOwn Vehicle (Car)Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)Exhibits strong interpersonal, leadership, and communication skills.Proficiency in problem-solving and conflict resolution.A customer-centric approach with a profound comprehension of driver requirements.Familiarity with the gig economy or on-demand service platforms and KPIs.Proficiency in utilizing communication tools and Google Suite.Capability to work both independently and collaboratively within a team.Able to use and manipulate data in MS Excel/Google sheets in order to make informed decisions.Flexibility to work occasionally during evenings or weekends to accommodate driver needs.
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